Privacy policy

Scope

This privacy policy describes how MeloSol Immo processes personal data, in accordance with the General Data Protection Regulation (EU 2016/679 – GDPR). It applies to all processing activities, whether automated or manual.

Data controller

Melosol Immo SRL, Acacialaan 1, 1600 Sint-Pieters-Leeuw, Belgium, CBE BE 0506.691.178.

Data controller: Melodie Bombaert

Contact: contact@melosol.be - +32 472 91 03 06

Personal data collected

The personal data collected is data that the user voluntarily provides via the website, by email, phone, contact forms or during events organized by the agency.

First and last name
Email address
Phone number
Message and content of requests
Real estate search criteria

Purposes of processing

Personal data is processed in order to:

respond to user requests
provide information about properties and services
ensure follow-up of client and prospect relationships
send informational or commercial communications, with consent

Legal basis for processing

Processing is based on the user's consent, the performance of pre-contractual measures, as well as compliance with legal and regulatory obligations.

Data originating from third parties

Data may be transmitted to MeloSol Immo via third-party real estate platforms (Immoweb, Vlan, Logic-Immo, etc.) following a request made by the user on these platforms. This data is used exclusively to respond to the relevant request.

Data recipients

Data is accessible only to authorized staff of Melosol Immo and, where applicable, to external service providers acting as data processors (hosting, IT services, communication). It may also be disclosed to competent authorities in case of legal obligation.

Remarketing and targeted advertising

MeloSol Immo may use digital advertising services (such as Google Ads) to display advertisements based on the user's browsing activity. This data is processed anonymously. The user may refuse targeted advertising via browser settings or tools provided by Google.

Cookies and browsing data

The website does not automatically record personal data. Browsing data possibly collected via cookies or statistical tools is anonymized and described in the cookie policy.

Data security

Melosol Immo implements appropriate technical and organizational measures to protect personal data against loss, unauthorized access or misuse. All collaborators are subject to a strict confidentiality obligation.

Data retention period

Personal data is retained only for the period necessary to achieve the purposes for which it was collected or in accordance with applicable legal obligations.

Rights of data subjects

In accordance with the GDPR, every person has the following rights:

right of access to data
right to rectification
right to erasure (right to be forgotten)
right to restriction of processing
right to data portability
right to object, in particular to direct marketing

Exercise of rights

Rights may be exercised at any time by email, mail or phone. A response will be provided within a maximum period of one month.

Email: contact@melosol.be - Address: Acacialaan 1, 1600 Sint-Pieters-Leeuw - Phone: +32 472 91 03 06

Complaint

If you believe that your rights are not being respected, you may lodge a complaint with the Data Protection Authority.

Policy update

This privacy policy may be modified at any time in order to take into account legal, case law or technical developments. Only the version published on the website shall prevail.